Frequently Asked Questions
Do you speak English?
Yes, we have more than 20 workers who can speak English.
Are you a factory.
Where are you located?
Our China Printing operations office is located in the Floor 7, A5 Building, KeHui JinGu, Science Avenue, Science City, LuoGang District, Guangzhou City, GuangDong China.
How long does it take?
Lead times vary according to the kind of product manufactured and the quantity.Usually takes about 7-14 working days.
If samples are available?
XY provides a number of samples throughout the process of production:
— A “White Book” dummy created to the exact specifications of your job, provided before final confirmation
— Relevant samples of China Printing work for other clients as quality reference, provided before final confirmation
—Color proofs, for evaluation of color and final check, provided before production start.
—First Bound' Production Samples for evaluation of final result before binding is completed
—For complex or large run projects, additional proofs may be provided.
What quality guarantees do you offer?
Having a wide base of print knowledge and applying a regimented system of controls throughout the process,we ensure superior quality. Before shipping, we will send you our detailed final inspection report, includ of photos of final product stacked and ready to go.
Can I come to do the press check?
Yes!We are a professional factory.Welcome to your coming.
Do you handle importing?
In most cases, yes. We typically provide quotations on the basis of door to door delivery, whereby we handle all shipping, import and final delivery, and whereby import duties, if any are included in the price offered. If you prefer, however, we can provide the shipment EXW,FOB Guangzhou or Shenzhen, or deliver to port for pickup.
What if my shipment is damaged in transit?
All projects are insured for 100% of their value against damage or loss in transit.
Do you offer credit terms?
Typically payment terms are 30% deposit, 70% before shippment. Once we have established a regular working relationship, however, we generally offer credit arrangements for projects. For larger orders, it is sometimes preferable to divided payments into several steps or employ the use of a letter of credit.
Do you use Child Labor?
No.China labor law specifies a minimum working age of 16, and is enforced much more strictly than portrayed in the media.
Is your factory ISO certified?
As a comprehensive printing company ,we are definitely providing certified printing service ,and covering business such as management enquiry , technique assistance ,quality control and paper supply. For your high end products,the factories under administration are typically foreign invested and ISO9001 certified.
What about the environment?
With very few exceptions, the paper we use comes from sustainable tree plantations. Domestic Chinese Recycled paper is available only for some types of paper, but it is possible to procure recycled paper, Chlorine-Free paper and/or FSC certified paper. Many of the factories we use are ISO9001 certified and it is often possible to specify soy inks, VOC-free coatings, and so on.
Can you give me references?
Sure, If we obtain authorization for you to contact other clients for whom we have done similar products recently within few days ,we would like to offer you.